Privacy Policy i1juta – Data Protection & Privacy for Malaysia's Online Casino Players

This Privacy Policy is issued by i1juta, the operator of the online casino and Sports Betting platform accessible at https://i1juta.click. This document outlines our privacy practices and applies to all individuals who register an account, browse the platform, or use any services offered by i1juta.

I1juta is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) across all our data processing activities. We take a transparent and responsible approach to privacy — you have the right to know what we do with your data, and we will explain it in plain language rather than confusing legal jargon.

• "Personal Data" refers to any information relating to an individual who can be identified directly or indirectly — including name, phone number, email address, financial information, and platform usage data.
• "Processing" refers to any operation carried out on personal data — including its collection, storage, use, disclosure, transfer, or deletion.
• "Data Subject" refers to you — the individual whose personal data is processed by i1juta in connection with your use of our platform.
• This Privacy Policy applies to all i1juta platforms, including the main website, any related subdomains, and all services provided to registered players.
• This policy should be read together with i1juta's Terms & Conditions. In the event of any conflict between the Privacy Policy and the Terms & Conditions regarding data protection, this Privacy Policy shall prevail.

I1juta only collects data that is genuinely necessary to provide you with a safe, fair, and high-quality service. We do not collect excessive data or data without a clear purpose related to the platform's operations.

Every piece of data we collect serves a clear and legitimate purpose. Below is a detailed explanation of how i1juta uses your personal data in the platform's day-to-day operations.

• Account Management: Your username, password, and profile information are used to create, manage, and secure your i1juta account — including identity verification at login and account recovery when needed.
• Transaction Processing: Your financial information – including DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay, FPX, and bank account details – is used solely to process your deposits and withdrawals securely and accurately.
• KYC Compliance & Fraud Prevention: Your identity data is used to carry out the Know Your Customer (KYC) verification process required to prevent fraud, money laundering, and underage access to the platform.
• Platform Improvement: Usage and technical data are analysed in aggregate (not at an individual level) to understand how players use the i1juta platform, identify technical issues, and make improvements that enhance the overall playing experience.
• Service Communications: Your phone number and email address are used to send important account-related notices — including transaction confirmations, security alerts, platform update information, and material policy amendment notices.
• Marketing Communications: With your explicit consent, i1juta may send you promotional information, new bonus offers, and VIP deals via email or SMS. You may withdraw this consent at any time through your account settings or by contacting our support team.
• Responsible Gambling: Your gaming activity data is monitored by i1juta's automated system to identify behavioural patterns that may indicate signs of problem gambling, enabling us to take appropriate protective action in line with our responsible gaming policy.
• Legal Compliance: In certain circumstances, i1juta may be required to use or disclose your data in order to comply with legal obligations or valid court orders in Malaysia.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), i1juta must have a valid legal basis for each instance of processing your personal data. The following are the bases we rely on:

• Consent: For most data processing — including marketing communications and the use of non-essential cookies — we rely on your explicit consent. You may withdraw this consent at any time without affecting the validity of processing carried out prior to withdrawal.
• Contract Performance: Data processing required to fulfil our contractual obligations to you – such as processing deposits, crediting winnings, and managing your account – is carried out on the basis of the contractual relationship between you and i1juta.
• Legitimate Interests: Certain data processing activities — such as fraud detection, platform security, and aggregate analysis for service improvement — are carried out on the basis of i1juta's legitimate interests, provided those interests do not override your fundamental rights and freedoms.
• Legal Obligations: In cases where Malaysian law requires i1juta to process or disclose certain data — such as KYC requirements under anti-money laundering legislation — we do so on the basis of legal compliance.

I1juta does not sell, rent, or trade your personal data to any third party for their marketing purposes. This is a core commitment. However, there are certain circumstances where i1juta needs to share your data with specific parties in order for the platform to operate safely and effectively.

• Payment Service Providers: Required transaction information is shared with our payment processors — including DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and banks providing FPX services (Maybank, CIMB, and others) — solely to facilitate your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game Providers: Minimal technical data required to deliver games from providers such as Pragmatic Play, Evolution Gaming, PG Soft, and others may be processed by those providers. These providers operate under their own privacy policies and security standards, which we have reviewed.
• Identity Verification Services: For KYC purposes, i1juta may engage accredited third-party verification services. Any data shared is strictly limited to what is required for identity verification.
• Legal Authorities: i1juta will disclose your personal data to Malaysian authorities — including the police, courts, or regulatory agencies — when required by applicable law, court order, or legitimate official investigation. We will not disclose data beyond what is legally required.
• Business Transfer: In the event of a merger, acquisition, or sale of i1juta's assets, players' personal data may be transferred as part of the business assets. Players will be notified in advance and their rights under this Privacy Policy will be upheld.

I1juta uses cookies and similar tracking technologies to keep the platform running smoothly and to enhance your experience. Cookies are small text files stored on your device when you browse our platform.

• Essential Cookies (Required): These cookies are required for the i1juta platform to function properly — including maintaining your login session, remembering language preferences, and ensuring transaction security. Essential cookies cannot be disabled without affecting core platform functionality.
• Performance & Analytics Cookies: These cookies collect information about how you use the i1juta platform — such as the pages you visit most frequently and the time spent on each page. This data is used in aggregate form to help us improve the platform. You can opt out of these cookies via the platform's cookie settings.
• Functional Cookies: These cookies allow the platform to remember your preferences – such as game display settings, notification choices, and language selection – to deliver a more personalised experience. Disabling these cookies may affect certain platform features.
• Security Cookies: These cookies help i1juta identify suspicious access attempts, prevent fraud, and protect your account from unauthorised access. They form part of the platform's security infrastructure and cannot be disabled.

You can manage your cookie settings through your device's browser settings or via the cookie settings panel within the i1juta platform. Please note that disabling certain cookies may affect the functionality and your gaming experience on the platform.

The security of your personal data is a responsibility we take extremely seriously at i1juta. We implement multiple layers of technical and organisational protection to keep your data safe at all times — whether it is being transmitted, processed, or stored.

• 256-bit SSL Encryption: All data transmitted between your device and i1juta's servers is encrypted using 256-bit SSL/TLS protocols — the same encryption standard used by Malaysian banking and government institutions. This ensures your data remains unreadable to any party attempting to intercept communications.
• Secure Data Storage: All personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems, and strict access controls. Only i1juta staff with a legitimate business need are granted access to players' personal data.
• Encrypted Passwords: Your account password is never stored in plain text on i1juta's servers. We use strong cryptographic hashing algorithms, ensuring your password cannot be retrieved — even by i1juta staff.
• Two-Factor Authentication (2FA): i1juta offers 2FA as an added security layer for all accounts. Once 2FA is enabled, accessing your account requires not only your password but also a verification code sent to your registered device.
• Continuous Monitoring: i1juta's automated monitoring system continuously oversees the platform to detect suspicious activity, unauthorised access attempts, or usage anomalies that may indicate a security threat.
• Internal Access Controls: i1juta staff access to player data is governed by a need-to-know principle — each staff member only has access to the data required to carry out their specific job duties. All access is recorded in audit logs that are stored securely.
• Incident Response: i1juta has a comprehensive security incident response procedure in place. In the event of a data breach involving your personal data, we are committed to notifying you and the relevant authorities within the timeframe required under Malaysian law.

I1juta does not retain your personal data for longer than necessary for the purpose it was collected, or as required under Malaysian law. The following are our general data retention guidelines:

• Active Account Data: For as long as your i1juta account remains active, personal data associated with your account will be retained to allow the platform to function properly for you.
• Financial Transaction Data: Financial transaction records – including deposits, withdrawals, and betting history – are retained for a minimum of 7 years in compliance with Malaysian tax and anti-money laundering legal requirements. This applies even after account closure.
• KYC Data: Identity verification (KYC) documents and data are retained for 5 years after account closure or the end of the business relationship, in accordance with applicable legal compliance requirements.
• Communications Data: Live chat transcripts and email records with the i1juta support team are retained for 2 years for service reference and the resolution of any disputes that may arise.
• Closed Account Data: When an account is closed at the player's request and there is no legal requirement to retain data for longer, i1juta will delete or anonymise personal data that is no longer needed within a reasonable period.
• Technical & Log Data: Technical logs and analytics data are retained for a maximum of 12 months for security and platform improvement purposes, after which they are deleted or anonymised.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have specific rights regarding your personal data processed by i1juta. We are committed to respecting and facilitating the exercise of these rights.

• Right of Access: You have the right to obtain a copy of the personal data we hold about you. Access requests can be made through your account settings or by contacting us at support@i1juta.click. We will respond within 21 business days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. For basic profile information, you can update it yourself via account settings. For other data, please contact our support team.
• Right to Erasure: Under certain circumstances, you have the right to request that i1juta delete your personal data. Please note that this right is not absolute — we may need to retain certain data to comply with legal obligations (such as financial records) even after account closure.
• Right to Object to Marketing: You may object to or withdraw consent for receiving marketing communications from i1juta at any time, with no penalty. This can be done via the unsubscribe link in marketing emails or through the notification settings in your account.
• Right to Object to Automated Processing: If any decision that significantly affects you is made solely through automated processing (without human involvement), you have the right to request a manual review by the relevant i1juta staff.

The i1juta platform is strictly for individuals aged 18 and above. i1juta does not knowingly collect or process personal data from individuals under the age of 18.

• I1juta's registration process includes age verification designed to prevent underage individuals from creating an account. Any account found to belong to a person under 18 will be closed immediately.
• If you know or believe that a minor has registered an i1juta account or that their data has been collected without your knowledge as a parent or guardian, please contact us immediately at support@i1juta.click so that appropriate action can be taken without delay.
• Any personal data found to be associated with a minor will be deleted from i1juta's systems promptly upon detection or upon being reported to us.

• I1juta reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or relevant technological developments.
• When material amendments occur – meaning changes that significantly affect how we process your personal data – i1juta will notify you via an in-platform notice or your registered email at least 14 days before the changes take effect.
• For less material amendments, we will update the "Last Updated" date at the top of this page. You are encouraged to check this page periodically to ensure you are always aware of the current version of the Privacy Policy in effect.
• Continued use of the i1juta platform after any amendments to this Privacy Policy take effect will be considered acceptance of those amendments. If you do not agree with the changes made, please discontinue use of the platform and contact us to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or how i1juta handles your personal data, we are ready to assist you through the following channels:

• Live Chat: The fastest way to get immediate assistance – available 24/7 in Bahasa Malaysia directly within the i1juta platform. Ideal for general privacy and account enquiries.
• Email: support@i1juta.click — for more detailed privacy enquiries or formal requests such as data access, correction, or deletion. Please mark your email with "[PRIVACY REQUEST]" to ensure it is handled by the right team. We aim to respond within 7 business days.
• Formal Complaints: If you are dissatisfied with how i1juta has handled your privacy request, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia as the relevant regulatory authority.